All our research events currently take place online.
We're here for technical help, to ensure you can access the events as easily as possible.
Frequently asked questions are listed below, but if you are still stuck, do get in touch with us at email@example.com and we will be happy to assist.
Videos will be released one week before the date of the live discussion event.
As soon as the videos are available to watch, we will send you an email to the address you signed up with. This email will contain a password, allowing you to watch the videos once they are online.
The email will come from an automated Eventbrite address, and may occasionally be flagged as junk or spam by your email provider. If you haven't received an email with the password in, remember to check your junk folder.
To be able to watch the videos, you need to register for the event.
If you are having difficulties registering, please see below: How do I register for an event?
Once registered, you will receive a password to watch the videos. This will be emailed to the address you provided when registering on Eventbrite.
Copy or type the password into the box, then click or tap 'Watch Video'. Remember, passwords are case sensitive - make sure you don't have Caps Lock turned on when typing.
Yes, all the pre-recorded videos will continue to be available on our website, even after the live discussion has happened.
We would recommend watching them before the live discussion, however, as topics covered in the pre-recorded videos are likely to be referenced in the live discussion event.
We use Eventbrite to manage our bookings.
On the webpage of the event you want to attend, click or tap the button that says 'Register for this event'. This will open a new tab in Eventbrite.
On the Eventbrite page, click or tap the green button that says 'Register'. On a desktop browser, this should appear in the top right of the page. On a mobile browser, you should see the button at the bottom of your screen.
A pop up will appear with details of your ticket choice and cost. As our events are free, and you can only book one ticket per account for online events, go ahead and click or tap the orange button that says 'Register'.
On the next page, you will need to fill in your details: First name, Surname, and Email address. If you have an Eventbrite account already, you can login for a faster experience. Once you have filled in these details and clicked 'Register' one final time, you're done!
If your booking has been successful, you will see a confirmation message pop up after clicking 'Register'. You will also receive a confirmation email sent to the address you provided.
The email will come from Eventbrite, and occasionally may be flagged as junk or spam by your email provider. If you haven't received a confirmation email after a few minutes, please check your junk or spam folder.
Try checking your junk or spam folder. Confirmation emails are sent from an automated address, and occasionally may be flagged as junk or spam by your email provider. Sometimes, it can take a few minutes for your confirmation email to come through.
If you still haven't received your confirmation email, please contact us: firstname.lastname@example.org
Once you have registered for an event, you will be sent reminder emails by Eventbrite. Typically, these are sent out at 2 hours before the event's start time, and again at 10 minutes before the start.
In these emails, click the link that says 'View the event'. You will be taken to the online event page on Eventbrite.
Once here, you should see a timer counting down to the event's start time.
Please note, you will need to be signed in to your Eventbrite account to see this page.
Yes, our live discussion events take place on Zoom. You will need to have Zoom installed on your device to be able to join.
Zoom is a free app, and can be downloaded from the Google Play store on Android, or the App store on iPhones.
You can see all the option for downloading Zoom on their website: zoom.us/download
For more information on how to use Zoom, please see the Zoom Help Center: support.zoom.us
No, you do not need to have a camera or microphone to be able to join our live discussions.
No. Your camera will be turned off and your microphone muted by default on entering the Zoom webinar, so you do not need to worry about doing this.
If you accidentally turn your camera or microphone on during the event, it will be automatically blocked, and so will not be broadcast to anyone else.
All event times are displayed in Greenwich Mean Time (GMT).
If you are attending from a different time zone, make sure to check what this works out to in your local time.
Regrettably, we are not currently able to provided subtitles or closed captions during live events.
Our live discussion events are recorded, and will be made available on our website at a later date. These recordings will have full subtitles.
All of our pre-recorded video content has full subtitles.
Yes, we record all our live discussion events.
Only the speakers' video and audio will be recorded. We do not record any video or audio of attendees.
Recordings of the live events will be available to watch on our website in due course. These recordings will have full subtitles.
Problems accessing a live event
You do not need a password to access the live discussion events.
We recommend joining the live discussion from Eventbrite. From the Eventbrite online event page (it will look like this: eventbrite.co.uk/x/event-name) you should see a timer counting down to the event's start time. When the event is due to start, this countdown timer will change to a button - click this to join the Zoom webinar.
You will need to have registered for the event and be signed in to your Eventbrite account to be able to access this page. Clicking the link 'View the event' in your email will take you directly to this page.
If you would prefer to join directly from the Zoom app, you can do so by entering a Zoom ID (no password required). The Zoom ID is different for each event, and will be sent out to you by email, typically 2 hours before the event's start time, and again at 10 minutes before the start.
The email will come from an automated Eventbrite address, and may occasionally be flagged as junk or spam by your email provider. If you haven't received a reminder email, remember to check your junk folder.
If you're having trouble, please contact us: email@example.com
Yes! Contact us: firstname.lastname@example.org
We'll send you the event's Zoom ID (no password required), so you can join us directly from the Zoom app.