All our research events currently take place online.
We're here for technical help, to ensure you can access the events as easily as possible.
Frequently asked questions are listed below, but if you are still stuck, do get in touch with us at firstname.lastname@example.org and we will be happy to assist.
Videos will be released at set dates, usually in the lead up to a live discussion event.
You can check the date that a video is scheduled to be released at the top of the event page.
Yes, all the pre-recorded videos will continue to be available on our website, even after the live discussion has happened.
We would recommend watching them before the live discussion, however, as topics covered in the pre-recorded videos are likely to be referenced in the live discussion event.
We use Zoom to manage our bookings.
On the webpage of the event you want to attend, click or tap the button that says 'Register for this event'. This will open a new tab in Zoom.
On the Zoom page, fill in your details: First name, Surname, and Email address. Once you have filled in these details, click or tap 'Register' and you're done!
If your booking has been successful, you will see a confirmation screen with details of the event and a link to the Webinar. You will also receive a confirmation email sent to the address you provided.
The email will come from HMI Research Events (email@example.com), and occasionally may be flagged as junk or spam by your email provider. If you haven't received a confirmation email after a few minutes, please check your junk or spam folder.
Try checking your junk or spam folder. Confirmation emails are sent from an automated address, and occasionally may be flagged as junk or spam by your email provider. Sometimes, it can take a few minutes for your confirmation email to come through.
If you still haven't received your confirmation email, please contact us: firstname.lastname@example.org
Once you have registered for an event, you will be sent a confirmation email from Zoom, as well as reminder emails closer to the date of the event.
These emails will contain instructions on how to access the event. As well as a direct 'Click Here to Join' link that will take you directly to the Webinar, there are options to add the event to your digital calendar. If you choose to do this, you will be able to access the Webinar from a link in your calendar as well.
Yes, our live discussion events take place on Zoom. You will need to have Zoom installed on your device to be able to join.
Zoom is a free app, and can be downloaded from the Google Play store on Android, or the App store on iPhones.
You can see all the option for downloading Zoom on their website: zoom.us/download
For more information on how to use Zoom, please see the Zoom Help Center: support.zoom.us
No, you do not need to have a camera or microphone to be able to join our live discussions.
No. Your camera will be turned off and your microphone muted by default on entering the Zoom webinar, so you do not need to worry about doing this.
If you accidentally turn your camera or microphone on during the event, it will be automatically blocked, and so will not be broadcast to anyone else.
All event times are displayed in Greenwich Mean Time (GMT).
If you are attending from a different time zone, make sure to check what this works out to in your local time.
Regrettably, we are not currently able to provided subtitles or closed captions during live events.
Our live discussion events are recorded, and will be made available on our website at a later date. These recordings will have full subtitles.
All of our pre-recorded video content has full subtitles.
Yes, we record all our live discussion events.
Only the speakers' video and audio will be recorded. We do not record any video or audio of attendees.
Recordings of the live events will be available to watch on our website in due course. These recordings will have full subtitles.
Problems accessing a live event
Yes! Contact us: email@example.com
We'll send you the event's Zoom ID (no password required), so you can join us directly from the Zoom app.